Process

Process Issues

Security

The Global Lounge has a built-in security control system which is an automatic locking system being controlled by the computer. The first SA who comes into the Lounge to operate in the morning would need to use a special card to open the main doors.

<--The picture shows the card reading device for unlocking the doors when the SA places the card

After entering the Lounge, the SA will disable the locking system where throughout the day, opening the doors via using the card device is not needed. The SA who handles the final shift of the day will then active the card reading device so that only the person with the security card could enter the Lounge.

Occasionally at times, the Global Lounge will be locked manually if there are expensive equipments been brought in. The 2 standby security officers have keys to lock the main doors manually.

RAS (Reliable, Available and Serviceable)

The security system in the Lounge is a very comprehensive system which highly relies on the computer. The advantage of the system is easy operation; with just a few clicks it can already be set. The downside of the security system is that it totally relies on the computer. If the computer was to break down so will the security system. If the security system was to fail, the doors of the Lounge would be locked manually. Currently the Lounge's security system has a 2 year warranty and it will then expire in less than one year. After its expiration date, the Lounge would consider changing to a new security system if it will cost too much to maintain the current one. Actually, RAS also concerns with the effectiveness and efficiency of the cable TVs, Wi-Fi, computers and other electrical appliances installed in the Lounge.